Bigtrail Adventure

Returns and exchanges

Last updated: October 11, 2026

This is a translation provided for convenience. In case of any discrepancy, the Portuguese version prevails. Read in Portuguese

Right of withdrawal (7 days)

Under the Brazilian Consumer Protection Code, you may cancel your purchase within 7 calendar days of receiving it. The product must be unused, with its tags and in its original packaging. We refund the full amount, shipping included.

Size or color exchange

Request it within 7 days of receipt. We cover shipping on the first exchange, subject to stock availability.

Defects

Products with a manufacturing defect can be exchanged within 30 days of receipt.

Digital products

Because they are delivered instantly, e-books and guides cannot be returned once sent, except in the case of a faulty file.

How to request

Email contato@bigtrailadventure.com with your order number and photos of the product.